UDS will effectively, ethically, and efficiently administer passport services, citizenship, immigration, birth, death, marriage certificate, and dead poll services by well-motivated, customer-focused, and knowledgeable officers guided by globally accepted standards.

OBJECTIVES

• Implement Critical Work Processes that ensure timeliness, efficiency, and quality in producing the entity’s outputs monitored through a performance management system.
• Deliver a world-class customer service product that meets the needs of all customers.
• Create a properly resourced company which is capable and competent to help and support our customers’ needs.
• Develop and maintain strategic alliances and communication protocols with customers.